Return & Shipping Policy

Returns

-Returns are accepted for STORE CREDIT ONLY!  Once your return is processed, you will receive ONLINE store credit.

-All returns must be sent back to the return address within 14 days of the date received.

-Sale items, accessories, and intimates (ie; leggings, bralettes, swimwear) are FINAL SALE & cannot be returned. Any items in these categories will NOT be processed. 

-All coupon codes exceeding 30% off are FINAL SALE and ineligible for return. 

-All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for a $10 return fee.

-Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box will result in the shoes being ineligible for return. 

-Pre-order of custom items (ie; graphic shirts) are FINAL SALE

-All returns can be sent to the return address on your shipment or address on the insert card.

Shipping

Standard Flat Rate Shipping is $4 for all US orders. Free standard shipping for orders over $50. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged*. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

*If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

Arrival Time

Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days. Carbon & Love LLC is not responsible for any lost or stolen packages once delivered.