Return & Shipping Policy

Returns

-Cancellations of orders will be subjected to a 10% restocking fee. After the shipping label has been printed, orders are not eligible for cancellation.

-Returns are accepted for STORE CREDIT ONLY!  Once your return is processed, you will receive ONLINE store credit.

-All returns must be sent back to the return address within 14 days of the date received.

-Sale items, accessories, and intimates (ie; leggings, bralettes, swimwear) are FINAL SALE & cannot be returned. Any items in these categories will NOT be processed. 

-All coupon codes exceeding 30% off are FINAL SALE and ineligible for return. 

-All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for a $10 return fee.

-Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box will result in the shoes being ineligible for return. 

-Pre-orders are FINAL SALE unless stated otherwise. Send an email to support@carbonandlove.com to see if your item is returnable.

-All returns can be sent to the return address on your shipment or address on the insert card.

-If your item is non-returnable, you may sell in our B/S/T Facebook group, pending the rules of the group are followed. 

Shipping

Free standard shipping is an option for all orders. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged*. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping. 

*If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

*Please select UPSP Priority or UPS at check if you wish for your package to be insured. Carbon & Love Boutique LLC is NOT responsible for lost or stolen packages once marked delivered.

Arrival Time

There is a processing time of 3-5 business days for orders placed via free shipping. Once shipped (after the 3-5 business days), domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days. Carbon & Love LLC is not responsible for any lost or stolen packages once delivered.